How do I create an account at Cuppa Wins?
Click Sign Up on the homepage, complete the registration form, and select Create Account. You will be taken straight to the deposit page, and a confirmation email will be sent to the address you provided.
Can I have more than one account?
No. Each player may hold one account only. This ensures fairness and proper compliance. Duplicate accounts may be closed, and any associated winnings may be removed.
I’ve forgotten my password — what should I do?
Select Forgot Password? on the Log In page and a secure reset link will be emailed to you. If the email does not arrive or you experience issues, contact Support via Live Chat or at [email protected]. Access will be restored once your identity is confirmed.
How do I add another currency to my account?
Log in and go to My Account. There you’ll find an option to Add Currency — simply pick from the dropdown list. From then on, you can deposit and play in the new currency without hassle.
How do I know if my deposit was successful?
Deposits usually appear instantly. You can check your balance under My Account → My Balance. If it’s not showing after a few minutes, reach out to Support — we’ll verify and get it sorted.
What currencies can I use to deposit and withdraw?
Cuppa Wins supports the following currencies: EUR, USD, CAD, AUD, GBP, BTC, XRP, USDT, DOG, LTC, TRX. Simply select the one most suited to your play.
Are there any fees for deposits or withdrawals?
Cuppa Wins covers all receiving fees for deposits. Your payment provider may charge a fee for sending funds. For withdrawals, any fee applied by your payment provider will be charged on your side.
What is the minimum deposit or withdrawal amount?
The minimum amount is generally £20 (or currency equivalent), though this may vary depending on the payment method. All minimum limits and available payment options are displayed directly in the deposit and withdrawal windows.
Can I play on my mobile?
Yes. All Cuppa Wins games, features, and bonuses are fully compatible with mobile devices.
What if my internet disconnects during a game?
Your progress is saved. Once reconnected, you can resume the game where you left off. Live and multiplayer rounds continue in real time; their outcomes are determined according to game rules.
Is my information secure at Cuppa Wins?
Yes. Your data is protected through SSL encryption and advanced anti-fraud systems. All information is handled confidentially and used solely to provide our services. More details are available in the Privacy & Security section.
How do I submit documents and check their status?
Go to My Account → Documents and upload the required files. You can monitor verification status on the same page. If additional documents are needed, we will contact you directly.